we are sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
if you have placed an order recently and have change your mind or have placed an order incorrectly, you can change your order within 24 hours by contactiong our customer support.
if 24 hours have passed, our staff cannot change or edit the order due to administrative reasons.
We have 2 options for the shipping Method:
For mor details about our shipping chargers , please check our Shiping Policy
Due to high demand, our processing time for order verification, quality check, and packaging will be 1-2 days before shipping.
The shipping time is different for every country.
Note: Due to COVID-19 delivery times are taking longer than usual. Logistics may also be delayed. We have placed your order in the best shipping option possible. We hope your order arrives soon!
Shipping : (3-15 Business Days)
*Depends on during traffic ordered
Let us know at email@example.com that you’d like to cancel.
As long as the package is not already processed or shipped, we can cancel order and issue a full refund.
When you get your shipping confirmation email, you also find your personal tracking number in the same email. You can copy the tracking number and TRACK IN HERE
After getting the sipping confirmation mail it can takes up to 3 days until the trackign code is active. If you still experience problems after 3 days, please do not hestitate to
contact us via
Kindly be noticed that International Shipping would take a long time to reach the destination.
We sincerely hope it can arrive fast and you can be satisfied with our Kalimba.
If you need assistance about your order, our customer service will be 24/7 available to get in touch with you.
Sometimes, online tracking make updates before your package has actually reached your door. The package will often arrive with 2-3 days.
If your package has been marked as delivered, but you haven’t received it, here’s what you can do:
Due to COVID-19, Delivery times are taking longer than usual. Logistics may also be delayed. These are out of control, We apologize for any inconvenience caused.
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